This new service offering will reduce the number of predictable, routine questions asked of information professionals, and free them to expand their services to other areas. You can make all or only certain questions available to the public to enable a patron reference question self-service that would provide “where to find” answers. With a single click, you can optionally add the reference question into a Web OPAC “Frequently Asked Questions” collection, which can be sorted by subject area or practice group.
Reference questions can be tracked by user or patron, complete with identifying the individual requestor, optionally tracking the fund account where the reference question should be allocated.īoth the question and answer are tracked, complete with the user-defined category, source used, time spent on the question, completion date, estimated cost, and the researcher to whom the question is assigned.
Provide concise information on the library’s request handling operations.Reduce the burden associated with tracking reference requests.Ensure that all relevant reference information is entered.Enable the creation of a knowledge base of reusable answers.Ensure answers are provided in a timely manner.Prevent the duplication of research work.The ability to determine the status of a reference request at any time.
Ncsu libraries reference tracker professional#
This flexible solution also enables the information professional to create an online “Hot Topics” or “Frequently Asked Questions” database which can be organized by subject area or practice group, thus enabling libraries to create knowledge bases of reusable answers and eliminating the duplication of research request work.
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